Last updated: 25.10.2026
1. Introduction
Welcome to Yumsto!
These terms of service ("the Terms") govern the use of the website at www.yumsto.com and the
Yumsto mobile app (together "the Services"), operated by Yumsto s.r.o., company no. 09685065,
registered office: Příčná 1892/4, Nové Město, 110 00 Prague 1, registered in the Commercial
Register kept by the Municipal Court in Prague under file no. C 386735 ("the Company", "we",
"our", "us").
You can write to support@yumsto.com or call +420 292 333 620 (weekdays 9:00–18:00).
Our Privacy Policy describes how we handle your data. It is not part of the contract; it is there
to inform you.
If you do not agree with these Terms, or cannot comply with them, please do not use the Services.
Do write to us at support@yumsto.com though — we will try to find a solution. These Terms
apply to all visitors and users of the Services.
These Terms are also published in Czech. If the two versions differ, the Czech version prevails.
2. Communication and commercial messages
Operational messages about your order — confirmation, invoice, delivery status, complaint outcome
— are always sent to you. They are part of performing the contract and cannot be unsubscribed from
while we are handling your order.
We will only send you newsletters and offers if you sign up for them and confirm with the link in
our email. You can unsubscribe at any time — using the link in every email or by writing to
support@yumsto.com. We do not treat merely using the Services as consent to receive them.
3. Contests and promotions
Any contests, prize draws or other promotions (together "Promotions") available through the
Services may be governed by their own rules, separate from these Terms. If you take part in a
Promotion, please read its rules and our Privacy Policy. If the rules of a Promotion conflict with
these Terms, the rules of the Promotion apply.
Discount codes and gifts. You can apply one discount code per order unless the
code says otherwise. Codes can't be exchanged for cash and are valid only for the period and on
the conditions stated with them. If you withdraw from the contract, we refund the price you
actually paid. Please return any free gift you received with the order together with the goods.
4. Content
Our Services let you post, store, share and otherwise make available information, text, graphics,
videos, recipes or other material ("Content"). You are responsible for the Content you post —
including whether it is lawful and whether you hold the rights to it.
By posting Content you confirm that (i) it is yours or you have the right to use it and to grant
us the licence under these Terms, and (ii) that posting it does not infringe copyright, privacy
rights or any other rights of another person.
You keep the rights to your Content. By posting it you grant us a free licence to use it within
the Services, adapt it for display purposes, reproduce it and make it available to other users of
the Services. The licence lasts for as long as you leave the Content in the Services; once you
delete it, we stop displaying it.
Content must not be illegal, infringe the rights of others (copyright in particular), mislead on
health or food safety, or advertise without our consent. We review Content manually, on our own
initiative or following a notice under article 9; we use no automated tools to decide about
Content. If Content breaks these rules, we may hide or remove it, and for repeated or serious
breaches restrict or close the account. For every such measure we send you a statement of reasons:
what we restricted, why and under which rule. If you disagree, reply and we will review the
decision; you can also go to court.
The point of contact for users and authorities
under Articles 11 and 12 of Regulation (EU) 2022/2065 on digital services is
support@yumsto.com. We communicate in Czech and English.
Content that we publish in the Services — recipes, text, photographs, design and software — is
ours or used with permission. Without our prior written consent you may not reproduce, modify,
transmit or otherwise use it for commercial purposes or for your own profit. Ordinary personal
use, sharing a link, and quotation in line with copyright law are not affected.
Recipe ratings. Anyone can say whether a recipe worked, without signing in or
buying anything. We don't verify that the voter actually cooked it. Each browser or account counts
once per recipe and can change its answer. We show the success rate only from 5 answers. We remove
answers only for obvious manipulation, never because of how they turned out.
5. Online store and sale of goods (purchase contract)
5.1. Product and price information
All presentation of goods — food and baking supplies — in the web interface (the Service) is
informative in nature and the seller is not obliged to conclude a purchase contract for those
goods. Section 1732(2) of the Czech Civil Code does not apply.
Please note that we are not VAT payers (we are only an identified person under
the VAT Act). Prices of goods are stated as final (they contain no output VAT) and include all
related charges except delivery costs. Delivery costs are shown in the "basket" before you submit
your order. We charge nothing for delivering digital content (e.g. e-books).
Where we show a discount on goods, that discount is calculated from the lowest price at which we
sold the goods in the 30 days before the discount was applied (in line with Section 12a of the
Czech Consumer Protection Act).
5.2. Orders and formation of the contract
You create an order by completing the form on the site. Before submitting it you can review and
change the details you entered. You submit the order by clicking the button labelled
"Order and pay", or "Order with obligation to pay" when paying
by bank transfer (or another wording expressing an obligation to pay). This makes the order
binding.
The purchase contract is concluded at the moment we deliver confirmation of receipt of the order
(acceptance) to your email. The contract is concluded in Czech; the English version of the Terms
is a translation. We send you the Terms in force for your order as a PDF with the order
confirmation. We archive the concluded contract electronically, don't make it available to third
parties, and will send you a copy on request.
5.3. Payment terms
You pay the price of the goods and delivery costs cashlessly: by card, or — where checkout offers
it — by bank transfer with a QR code (QR payment). We don't offer cash on delivery.
Card payment. You pay through the Stripe payment gateway; Apple Pay and Google
Pay work too. Payment is due immediately when the order is submitted. You do not enter sensitive
payment card details with us but directly with the gateway operator. We have no access to your
full card numbers.
Bank transfer (QR payment). You can pay by transfer when we deliver within the
Czech Republic and checkout offers this payment method. Once you submit the order, we e-mail you
the order confirmation with the payment details: account number and IBAN, amount, variable symbol
and due date. We also attach a QR code that you just scan in your banking app. The variable symbol
is a separate payment number, not the order number — include it, as that is how we match your
payment.
The price is due within 3 days of submitting the order; the exact due date and time are in the
e-mail. Payment is made when the amount is credited to our account. Until then we reserve the
goods for you, and we dispatch them only once the payment has been credited.
If the payment does not arrive by the due date, the order is cancelled automatically and the
purchase contract thereby ends (a resolutive condition). We release the reserved goods, any
discount code you applied can be used again while it is still valid, and we send you an e-mail
about it. If a payment arrives after the order has been cancelled, we refund it without undue
delay to the account it came from.
We check every payment we receive. If you send a different amount from the one in the e-mail, we
will get in touch.
We e-mail the invoice once the order is paid. We are not VAT payers, so the invoice shows no VAT.
5.4. Shipping and delivery
We deliver throughout the Czech Republic and to Slovakia. We deliver goods via Zásilkovna
(Packeta) and PPL; you choose the shipping method in the basket. Delivery prices for Slovakia are
stated in Czech crowns.
We dispatch most orders within 24 hours of receiving payment. Delivery usually takes 1–2 working
days in the Czech Republic and 2 working days to Slovakia; these are indicative figures that
depend on the carrier.
- Passing of the risk of damage: the risk of damage to the goods passes to you when you take
delivery of them.
- Checking the parcel: when you receive it, please check that the packaging isn't damaged. If it
is, you can refuse the parcel or write up a damage report with the carrier, which speeds up the
claim. If you only notice damage after opening, e-mail support@yumsto.com as soon as you can.
You don't lose your rights from defective performance.
5.5. Withdrawal from the contract (food specifics)
As a consumer you have the right under Section 1829 of the Czech Civil Code to withdraw from the
contract within 14 days of taking delivery of the goods, without giving a reason. We sell food and
baking supplies (for example piping tips, moulds and tools). You can withdraw from a purchase of
baking supplies without restriction. For food, under Section 1837 of the Czech Civil Code you
cannot withdraw from a contract:
a) for the supply of goods that are perishable (e.g. fresh confectionery), or goods that after
delivery have been irreversibly mixed with other goods [Section 1837(e)];
b) for the supply of goods in a sealed package which you removed from the package and which cannot
be returned for hygiene reasons (opened bags of sweets, unwrapped chocolate) [Section 1837(g)].
If the goods have not been removed from their hygienic packaging and are not perishable, you have
the right to return them within 14 days. We cover the cost of return shipping in that case.
Gift boxes. You can withdraw from the purchase of a gift box within 14 days of
receipt. If you have opened the packaging of any food in the box, or the box contains perishable
food, you can withdraw for the rest of its contents (for example the baking supplies): send them
back and we refund the proportionate part of the box price that falls on them.
You can withdraw by any unambiguous statement — an email to support@yumsto.com is enough, or
you can use the model form in article 5.6. We will confirm receipt of your withdrawal without
undue delay and send you a prepaid shipping label to download and print, with which you can hand
the parcel in at a pick-up point or give it to the carrier.
We will refund everything we received from you, including the delivery charge, no later than 14
days after withdrawal, by the same means you paid. If you chose a more expensive delivery than the
cheapest we offered, we refund the price of the cheapest. We are not obliged to return it before
you hand the goods over to us or show that you have sent them to us.
For digital content (e.g. e-books), the rules in article 5.8 apply.
5.6. Model withdrawal form
Complete and send this form only if you wish to withdraw from the contract. Using the form is not
mandatory.
To: Yumsto s.r.o., Příčná 1892/4, Nové Město, 110 00 Prague 1, email: support@yumsto.com
I hereby give notice that I withdraw from the contract for the purchase of the following goods /
for the supply of the following digital content: …
Date of order / date of receipt: …
Consumer's name and surname: …
Consumer's address: …
Order number: …
Consumer's signature (only if this form is sent on paper): …
Date: …
5.7. Rights from defective performance (complaints)
The rights and obligations of the parties regarding rights from defective performance are governed
by the applicable generally binding regulations (in particular Sections 1914 to 1925, 2099 to 2117
and 2161 to 2174b of the Czech Civil Code and Act No. 634/1992 Coll., on consumer protection).
We are responsible for the goods being free of defects when you take delivery (having the agreed
characteristics, being fit for purpose and complying with legal regulations).
You can claim a defect within 24 months of receipt. For food, we are responsible for it keeping
its properties until the best-before or use-by date on the pack, provided it is stored
correctly.
A change in the characteristics of the goods arising from your incorrect storage after taking
delivery (e.g. chocolate melting in the heat) is not a defect.
File a complaint at support@yumsto.com; a photo of the defect and the order number help. We
confirm by email when you filed it, what you are claiming and which remedy you want. You can ask
for a replacement, or a repair for baking supplies. If that isn't possible or we don't fix the
defect in time, you can ask for a reasonable discount or withdraw from the contract. We settle the
complaint within 30 days of filing unless we agree on longer, and send you a confirmation; if we
reject it, we tell you why. We reimburse the cost of sending goods with a justified complaint.
5.8. Digital content (e-books)
Besides goods, we also sell digital content that is not supplied on a tangible medium (for example
e-books). We state the format and the requirements for the device you open it on with each
product.
Delivery. We send digital content by email to the address in your order without
undue delay once the payment has been credited, usually within 1 working day. If the content does
not arrive, write to us at support@yumsto.com. There is no delivery charge for digital
content. If one order contains both goods and digital content, the goods are governed by articles
5.4 to 5.7 and the digital content by this article.
Withdrawal from the contract. You can withdraw from a contract for the supply of
digital content without giving a reason within 14 days of its conclusion (Section 1829 of the
Czech Civil Code). Under Section 1837(l) of the Czech Civil Code you do not have this right if we
supply the digital content before that period ends with your prior express consent and you have
acknowledged that you thereby lose your right of withdrawal. You give this consent by ticking a
box before submitting your order, and we confirm its wording and the time it was given in the
order confirmation email. An order containing digital content cannot be completed without this
consent. If we were to supply digital content without it, you keep your right of withdrawal; after
withdrawing, you may no longer use the digital content or make it available to anyone else.
Licence. Digital content is protected by copyright. By buying it you obtain a
non-exclusive, non-transferable right to use it for your personal, non-commercial needs. You may
not further distribute, sell, publicly share or make the content available to other people,
whether free of charge or for payment.
Defects in digital content. We are responsible for the digital content, when
supplied, matching its description, being complete and working in the format stated with the
product. Rights from defective performance are governed by the provisions of the Czech Civil Code
on digital content (Section 2389a et seq.). If the content cannot be opened, is incomplete or does
not match its description, write to us at support@yumsto.com and we will remedy the defect
without undue delay, usually by sending a new file. If that is not possible, you are entitled to a
reasonable price reduction or to withdraw from the contract and get the price back. You can claim
a defect within 2 years of delivery; a defect that appears within the first year is presumed to
have existed at delivery. You can also ask for a price reduction or withdraw if the defect comes
back after a fix or is serious; we refund within 14 days. If we correct an error in an e-book that
prevents its proper use, we send you the corrected version.
5.9. Buying as a company
If you enter a company ID with your order, you confirm that you are buying in the course of your
business, and you are not a consumer. The provisions on withdrawal (articles 5.5 and 5.6, and
withdrawal from a contract for digital content in article 5.8), on out-of-court resolution of
consumer disputes (article 13) and the other consumer-protection provisions therefore don't apply
to you. Inspect the goods as soon as possible after receipt and report defects without undue
delay; rights from defects follow Section 2099 ff. of the Czech Civil Code.
6. Prohibited uses
You may use the Services only for lawful purposes and in accordance with these Terms. You agree
that you will not use the Services:
6.1. in any way that breaches applicable legal regulations;
6.2. for the purpose of harming minors in any way, including exposing them to inappropriate
content;
6.3. to transmit or arrange the sending of advertising or promotional material, including
unsolicited mail, chain letters, spam or any other similar solicitation;
6.4. to impersonate or attempt to impersonate the Company, its employee, another user or any other
person or entity;
6.5. in a way that infringes the rights of others, or that is unlawful, threatening, fraudulent or
harmful, or in connection with any such purpose or activity;
6.6. for conduct that restricts or prevents others from using the Services.
You further agree that you will not:
6.7. use the Services in a way that could disable, overburden, damage or impair them, or interfere
with anyone else's use of them;
6.8. use robots, spiders or other automated means to access the Services, including monitoring or
copying any material;
6.9. copy material from the Services by a manual process for any unauthorised purpose without our
prior written consent;
6.10. use any device, software or routine that interferes with the proper working of the
Services;
6.11. introduce viruses, trojan horses, worms, logic bombs or other technologically harmful
material;
6.12. attempt to gain unauthorised access to any part of the Services, to the server on which they
are stored or to any connected databases, or disrupt or damage them;
6.13. attack the Services by means of a denial-of-service attack or a distributed
denial-of-service attack;
6.14. take any action that may damage or falsify the Company's rating.
7. Accounts and age
You can create an account with us if you are at least 15 years old. You can also buy from us if
you are younger, but only to an extent appropriate to your age and maturity under Section 31 of
the Czech Civil Code; for larger purchases we reserve the right to ask for a legal guardian's
consent.
You warrant that the information you give us is accurate, complete and current. Inaccurate,
incomplete or outdated information may lead to your account being cancelled.
You are responsible for keeping your account and password confidential and for all activity that
takes place under your account. Tell us immediately about any breach of security or unauthorised
use of your account.
Without proper authorisation you may not use another person's username, or a name or trade mark to
which someone else holds rights. You may not use a username that is offensive, vulgar or
obscene.
We reserve the right to refuse service, delete an account or remove content where this is
necessary because of a breach of these Terms or of legal regulations. Purchase contracts already
concluded are not affected.
8. Intellectual property
The Services and their original content (excluding Content provided by users), features and
functionality are and will remain the exclusive property of Yumsto s.r.o. and its licensors. The
Services are protected by copyright and trade mark law. Our trade marks may not be used in
connection with any product or service without our prior written consent.
We calculate recipe nutrition from open food composition databases: USDA FoodData Central (public
domain, fdc.nal.usda.gov), the Norwegian Food Composition Table 2026, The Norwegian Food Safety
Authority (www.matvaretabellen.no), made available under NLOD 2.0 (data.norge.no/nlod/en/2.0), and
Fineli, Finnish Institute for Health and Welfare (THL, fineli.fi), made available under CC BY 4.0
(creativecommons.org/licenses/by/4.0). We have adapted the values from these databases: we
converted them to recipe units and servings and combined them with other sources.
9. Reporting illegal content
We respect intellectual property rights and the other rights of third parties. If you come across
content in the Services that you consider illegal — including content that infringes copyright —
let us know at support@yumsto.com.
Please include in your report:
9.1. a sufficiently reasoned explanation of why you consider the content illegal;
9.2. the exact location of the content, usually the URL;
9.3. your name and email address (do not give them if the report concerns an offence against
children);
9.4. a statement that you are making the report in good faith and consider the information in it
accurate and complete.
We will confirm receipt of your report without undue delay, assess it and inform you of our
decision, including information about the available means of redress. We follow Article 16 of
Regulation (EU) 2022/2065 of the European Parliament and of the Council on digital services.
You may be liable for damage caused by a false report made in bad faith.
10. Bug reports and feedback
You can give us feedback about errors, suggestions for improvement, ideas and complaints
("Feedback") at support@yumsto.com or through third-party tools. You acknowledge and agree
that:
(i) Feedback does not contain confidential information of yours or of any third party;
(ii) the Company has no duty of confidentiality towards Feedback;
(iii) the Company may develop solutions similar to the Feedback independently of you;
(iv) you grant us a free, non-exclusive and unlimited-in-time right to use the Feedback to develop
and improve the Services. Your moral and copyright rights are not affected.
11. Links to other websites
Our Services may contain links to third-party websites or services that we neither operate nor
control.
We have no control over them and take no responsibility for their content, privacy policies or
practices. We recommend reading the terms and the privacy policy of every site you visit.
12. Liability
We do our best to keep the Services available and working properly, but we do not guarantee
uninterrupted availability. We may restrict or suspend the Services for operational reasons, for
example for maintenance or updates.
We are liable for damage under the Czech Civil Code.
We do not limit or exclude liability for harm caused intentionally or by gross
negligence, for harm to a person's natural rights, or any rights granted to you as a consumer by
mandatory provisions of law — in particular the rights from defective performance under article
5.7.
We are not liable for content published by users or for the content of third-party sites we link
to.
13. Out-of-court dispute resolution and supervision
If you are not happy with how your order or complaint was handled, write to us first at
support@yumsto.com — we resolve most things directly.
The body competent for the out-of-court resolution of consumer disputes arising from the purchase
contract is the Czech Trade Inspection Authority (Česká obchodní inspekce),
registered office Štěpánská 796/44, 110 00 Prague 1, company no. 00020869, website:
https://coi.gov.cz/informace-o-adr/. You can file a proposal no later than 1 year from the day you
first exercised your right with us. The proceedings are free of charge for consumers.
Supervision of compliance with consumer protection regulations is exercised by the Czech Trade
Inspection Authority; supervision of food is exercised by the Czech Agriculture and Food
Inspection Authority (Státní zemědělská a potravinářská inspekce). Supervision of personal data
protection is exercised by the Office for Personal Data Protection (Úřad pro ochranu osobních
údajů).
14. Termination
You can cancel your account at any time by writing to support@yumsto.com.
We may suspend or cancel your account if you materially breach these Terms or legal regulations,
or where the law requires it. Where the circumstances allow, we will warn you in advance and give
you the opportunity to put things right. Termination does not affect purchase contracts already
concluded or your rights from defective performance.
15. Changes to these Terms
We may change these Terms from time to time. We will publish the new version on this page and
update the last-updated date at the top.
The version of the Terms in force at the moment you submit an order always applies to that order.
Changes therefore never apply retroactively to contracts concluded earlier.
16. Governing law and contact
These Terms and the contracts concluded under them are governed by the law of the Czech Republic.
If you are habitually resident in another European Union state, this does not deprive you of the
protection given to you by the mandatory provisions of the law of your own state.
If you have any questions about these Terms, write to us at support@yumsto.com.