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Wondering about something? Here are the answers to what people ask us most — so you can get back to baking.
Orders & shipping
Where do you ship to?
We ship throughout the Czech Republic and to Slovakia. You can pick between Zásilkovna (Packeta) and PPL — you'll see what's available in the cart, based on your delivery country.
How long does shipping take?
We dispatch most orders within 24 hours. Delivery with Zásilkovna or PPL then usually takes 1–2 working days in Czechia, 2 to Slovakia.
Do you offer free shipping?
You get free shipping on orders over a set threshold — you can see the current amount directly in your cart.
How can I track my order?
Once we dispatch your order, you'll get an email with a tracking link — whether it ships with Zásilkovna or PPL.
Can I cancel or change my order?
Yes, as long as we haven't packed it yet. Email us right away at hello@yumsto.com and we'll cancel or amend it. After dispatch, return it within 14 days like any other order.
Payment & invoicing
How can I pay?
We accept card payments via the Stripe gateway, including Apple Pay and Google Pay. Payment is due immediately when you place the order.
Can I pay cash on delivery?
We don't offer cash on delivery — carriers charge an extra fee for it and we'd have to pass that on to you. You pay by card when you place the order. You're not giving anything up: we take unused goods in their original packaging back within 14 days and cover the return postage, and if something arrives damaged or wrong, email us a photo at hello@yumsto.com and we'll sort it out.
Where can I find my invoice?
We'll email it to you as soon as your order is paid. It's a tax document from a non-VAT payer.
Returns & complaints
Can I return unused items?
You can return unused items in their original packaging within 14 days of delivery — and we cover the return shipping. Just email support@yumsto.com and we'll send you a prepaid label to print; drop the parcel at a pickup point or hand it to the courier. Opened bags of confectionery, unsealed chocolate, and quickly perishable fresh items we can't take back, for hygiene reasons.
When do you get your money back?
Within 14 days of withdrawal at the latest, by the same payment method you used. We usually manage it sooner.
What if my order arrives damaged or wrong?
Email us right away at hello@yumsto.com and attach a photo. We'll sort it out and get back to you within a few working days.
How should I store chocolate in summer?
Store chocolate dry, away from direct light, below 18 °C. On hot days, grab your parcel as soon as you can after delivery — melted chocolate isn't something we can refund.
Account & community
Do I need to register to shop?
No. You can check out as a guest — enter your email, name, and phone when placing the order. You can create an account any time later.
How can I become a recipe author?
Awesome. Email us at hello@yumsto.com — tell us a bit about yourself and what you love to bake — and we'll get back to you.