Frequently asked questions

We ship throughout the Czech Republic and to Slovakia. You can pick between Zásilkovna (Packeta) and PPL — you'll see what's available in the cart, based on your delivery country.

We dispatch most orders within 24 hours. Delivery with Zásilkovna or PPL then usually takes 1–2 working days in Czechia, 2 to Slovakia.

You get free shipping on orders over a set threshold — you can see the current amount directly in your cart.

Once we dispatch your order, you'll get an email with a tracking link — whether it ships with Zásilkovna or PPL.

Yes, as long as we haven't packed it yet. Email us right away at hello@yumsto.com and we'll cancel or amend it. After dispatch, return it within 14 days like any other order.

We accept card payments via the Stripe gateway, including Apple Pay and Google Pay. Payment is due immediately when you place the order.

We don't offer cash on delivery — carriers charge an extra fee for it and we'd have to pass that on to you. You pay by card when you place the order. You're not giving anything up: we take unused goods in their original packaging back within 14 days and cover the return postage, and if something arrives damaged or wrong, email us a photo at hello@yumsto.com and we'll sort it out.

We'll email it to you as soon as your order is paid. It's a tax document from a non-VAT payer.

You can return unused items in their original packaging within 14 days of delivery — and we cover the return shipping. Just email support@yumsto.com and we'll send you a prepaid label to print; drop the parcel at a pickup point or hand it to the courier. Opened bags of confectionery, unsealed chocolate, and quickly perishable fresh items we can't take back, for hygiene reasons.

Within 14 days of withdrawal at the latest, by the same payment method you used. We usually manage it sooner.

Email us right away at hello@yumsto.com and attach a photo. We'll sort it out and get back to you within a few working days.

Store chocolate dry, away from direct light, below 18 °C. On hot days, grab your parcel as soon as you can after delivery — melted chocolate isn't something we can refund.

No. You can check out as a guest — enter your email, name, and phone when placing the order. You can create an account any time later.

Awesome. Email us at hello@yumsto.com — tell us a bit about yourself and what you love to bake — and we'll get back to you.